Troubleshooting
Empty Results
Fix empty comparison results by checking apply state, filter dependencies, plan limits, and credits.
If the dashboard returns no rows, it usually means your current combination is too narrow, out of plan limits, or not fully applied yet. This page gives a practical recovery flow.
Start with Favorites, widen date range within your plan, and apply again. Then add constraints back one by one.
Fast recovery checklist
- Click Favorites in the preset bar to reset to your default baseline.
- Confirm all required fields are selected: Country From, Country To, Provider, Deposit method, Payout method, Amount.
- Click Apply.
- If still empty, widen the date range (inside your plan limit) and apply again.
- Add more providers and methods, then apply again.
- Check your credits if you are on a limited-credit plan.
Why this happens
| Common cause | What you will notice | How to fix it |
|---|---|---|
| Filters changed but not applied | You changed filters, but table/chart still reflect previous state | Click Apply after changes. |
| Missing required filter values | Apply button is disabled | Fill missing required fields shown in the Apply tooltip. |
| Date range and filter dependencies | After changing date range, provider/method/amount options shrink | Re-select valid options for the new range, then apply. |
| Overly narrow combination | Very specific corridor + method + provider + amount returns no rows | Broaden one constraint at a time and re-apply. |
| Tier restrictions | Some options disappear on Free/Standard compared with higher tiers | Use supported options or upgrade your plan. |
| Credits exhausted | Apply returns empty data with no new rows | Check credits and wait for reset or upgrade plan. |
| Account-level provider exclusions | Provider options look unusually limited | Contact support to review account configuration. |
Dependency behavior to remember
Filters are connected, and date range has the biggest impact.
When date range changes, the app refreshes provider, country, method, and amount options for that period. A previously valid setup can become invalid for the new range, which can lead to no results until you reselect valid values.
When debugging empty results, change one filter at a time and click Apply after each change. This makes the real cause obvious.
Credits-related empty results
On credit-limited tiers, the API blocks data access when credits are exhausted, so result sets can come back empty.
Check:
- Your remaining credits in the dashboard/account area.
- Whether your monthly reset date has passed.
- Whether you can switch to a simpler baseline and still apply.
See Credits and Limits for full credit behavior.
Tier availability and limitations
| Tier | Availability | Limits that most often cause empty results |
|---|---|---|
| Free | Feature available | Limited providers/countries and up to 60-day date range. |
| Standard | Feature available | Broader options, but still bounded to a 90-day date range. |
| Advanced | Feature available | Full option coverage with a longer (180-day) date range. |
| Enterprise | Feature available | Full option coverage and unlimited date range. |
If it is still empty after reset and re-apply
Contact support with this info so your issue can be reproduced quickly:
- Country From and Country To.
- Provider(s), deposit method, payout method, amount.
- Date range.
- Your plan tier.
- Whether Apply was successful and when you last tried.
