Troubleshooting
Export Failures
Fix common CSV export issues, including missing buttons, blocked downloads, and incomplete files.
If CSV export is not working as expected, use this page to identify the exact failure and fix it quickly.
Make sure your table already shows rows for the scenario you want. Export uses your current applied table state.
Quick checks first
- Confirm you can see rows in the table.
- Confirm your plan includes CSV export.
- Click Apply after filter changes before exporting.
- Keep the tab open until export finishes.
- If export is very large, reduce date range and provider count, then retry.
Symptom guide
| What you see | Likely cause | What to do |
|---|---|---|
| No Export CSV button at all | Your current plan does not include export | Upgrade to Advanced or Enterprise. |
| Button exists but is disabled | Table is loading or there are no rows to export | Wait for loading to finish and ensure results are visible first. |
| Clicked export, but no file appears | Browser blocked the download flow | Allow downloads/popups for your app domain and retry. |
| Export starts but takes too long | Very broad scenario requires fetching too many rows | Narrow date range and/or providers, then retry export. |
| CSV contains fewer rows than expected | Full export fetch did not complete in time | Retry with narrower filters and confirm fresh Apply before export. |
| CSV columns look wrong/missing | Current visible column selection was exported | Update columns in the table, then export again. |
| Export fails after being logged out | Session expired, so API requests are rejected | Sign in again and retry. |
| Export fails on date range | Selected range exceeds plan limits | Reduce date range to your plan limit and retry. |
Understand what export includes
Export follows your current table state:
- Current applied filters.
- Current sorting.
- Current visible selected columns.
If any of these are not what you want, adjust them first, then export.
Missing or disabled export button
Two common cases:
- Plan restriction: Free plan does not include CSV export.
- No exportable rows yet: table has zero rows or is still loading.
If button visibility/availability is the issue, confirm your plan and make sure the table has loaded data.
Browser download blocking
If export appears to run but no file is downloaded, your browser may be blocking the download process.
Try:
- Enable downloads for your app domain (for example,
app.your-company.com). - Temporarily disable strict popup/download blocking for this site.
- Retry from a fresh tab.
Incomplete or unexpectedly small CSV
When filters are very broad, exporting can take longer. If the full fetch does not complete, the file can be smaller than expected.
Practical recovery:
- Reduce date range.
- Export one corridor/provider set at a time.
- Apply filters again, then immediately export.
- Repeat in smaller batches if needed.
Tier availability and limitations
| Tier | Availability | Key limitations |
|---|---|---|
| Free | Export not available | No CSV export button. |
| Standard | Export not available | No CSV export button. |
| Advanced | Export available | Large exports may take longer on wide scenarios. |
| Enterprise | Export available | Large exports can still be slow on very broad filters. |
If export still fails
Share this with support so the issue can be reproduced:
- Plan tier.
- Exact filters (countries, providers, methods, amount, date range).
- Whether the table had rows before export.
- Whether no file downloaded or file was incomplete.
- Approximate time of the attempt.
