Troubleshooting
Login and Reset Issues
Fix common sign-in, email verification, and password reset problems.
Use this page when you cannot sign in, are blocked by verification, or cannot complete password reset.
If sign-in fails, start with Forgot Password, then complete Reset Password and sign in again at Login.
Quick checks first
- Confirm you are using the same email you signed up with.
- Re-type password carefully (watch case and extra spaces).
- If unsure, reset password using a fresh verification code.
- Keep browser cookies enabled for your app domain.
Symptom guide
| What you see | Likely cause | What to do |
|---|---|---|
Invalid email or password | Wrong credentials or old password | Reset password and retry sign-in with the new password. |
Please verify your email before signing in. | Account is not verified yet | Complete email verification, then sign in again. |
| No reset code email | Wrong email entered, delayed mail, or spam filtering | Re-check email, then request a new code from Forgot Password. |
| Reset says code is invalid | Old/expired code or typing issue | Request a new code and use the newest one only. |
| Reset succeeds but login still fails | Old password still being used or session/cookie mismatch | Sign in with the new password, refresh, and retry from Login. |
| App sends you back to login repeatedly | Session is missing/expired or cookies blocked | Enable cookies, clear site cookies, then sign in again. |
Email verification problems
If sign-in tells you to verify your email, you must complete verification before login is allowed.
What to do:
- Return to the verification step in signup flow.
- Enter the verification code from your email.
- If needed, resend and use the newest code.
- Try sign-in again after verification.
If you cannot reach the verification step anymore, contact support with your signup email.
Password reset code problems
Reset flow requires all three fields:
- Verification code
- New password
Important behavior:
- The app trims spaces from the code, but you should still paste it carefully.
- Use the newest code if you requested multiple times.
- If reset fails, request a fresh code and retry immediately.
After reset: still cannot sign in
Try this exact order:
- Open Login in a fresh tab.
- Sign in with the same email and the new password.
- If it still fails, run one more reset from Forgot Password.
- Clear cookies for the app domain and retry.
Tier availability and limitations
| Tier | Availability | Notes |
|---|---|---|
| Free | Available | Full sign-in and password reset flow. |
| Standard | Available | Full sign-in and password reset flow. |
| Advanced | Available | Full sign-in and password reset flow. |
| Enterprise | Available | Full sign-in and password reset flow. |
If issues continue
Share this with support so they can reproduce quickly:
- Email used for login/reset.
- Exact error message shown.
- Whether code email was received.
- Approximate time of your last attempt.
- Browser and device used during the failed attempt.
